Contact Center Solution
gloCOM
gloCOM CC is a call center application designed to help an entire organization have a better view of calls in progress and to provide adequate management tools to call center supervisors.
Supervisors can view all agent activity, hang-up and transfer their calls as well as monitor queues, the number of calls waiting, agents status, etc.
An entire organization can use the included wall board facility which displays major real time call statistics on a large LCD screen.
gloCOM CC also offers real-time graphs which show the above information graphically. Messages can be shared between agents and supervisors. Agents can send assistance requests from their gloCOM directly.
